Returns & Exchanges
At Phix, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn apparel in its original condition. If your new piece doesn't fit perfectly or meet your expectations, our streamlined process ensures a quick exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items back in their original packaging, ensuring all designer tags and security seals remain attached and intact.
Affix the Label
Download and print your pre-paid shipping label from the portal, then securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing