Frequently Asked Questions

Everything you need to know about shopping with Phix.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.

Do you offer international shipping?

Phix ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.